Things can be requested through AirAsia Online Call Center
Since August 2020, AirAsia has shifted to the AirAsia call center to ease through the online live chat service | now if you want to contact the airlines, you can no longer use the call center number which was once active but through live chat.
The name of the live chat service provided by | AirAsia is named AVA where the AVA is a live chat system powered by artificial intelligence (AI) that will enable customers to serve accurately and practically, and can be accessed at any time|
The AVA is literally a virtual assistant for AirAsia Airlines which is tasked with serving virtually all queries, even customer complaints, automatically and online| This service itself can be accessed through Facebook Messenger at the official website address of AirAsia, or through the WhatsApp app.
In this service you will not be in direct contact with officials such as using the AirAsia call center but will be connected to the computer or called chatbots. The contents of the chat are automatically sent to you. Here are some of the things you found through this live chat service|
Accepted mail ticket booking or flight change
One of the things you can do using AVA’s live chat service is to book a flight ticket| If you use to order directly or by phone , today you can only order it through this all-online service which will then be sent via an email address.
Booking tickets is very easy. The first step is to press the icon that says “a flight book” to book your flight ticket | then, find this button on the main menu of AirAsia’s official website. After you press the order button, you will be asked several questions.
As a form of the airline’s virtual assistant, AVA will ask you a number of questions related to your flight | in the process, you need to answer all the questions from the chatbot and follow the next steps. This process is almost identical to the ordering process when using a manual AirAsia call center.
After completing the various questions, the AVA will direct you to the next page containing additional benefits. This includes adding baggage, selecting flight seats, and ordering a variety of food and beverages| After that, fill in your name in the provided column , then make a payment.
The process of booking tickets online has been completed without going through the AirAsia Call Center manual . And now, all you have to do is wait for your ticket to be sent to your email address. During the previous period of the flight, you can also check the flight status of the aircraft and make changes about the booking.
Checking AirAsia promos using this service
Not only to book flight tickets and make various changes more easily, this AVA online service system can also be used to get information related to various promos offered by AirAsia| Of course you want to know that, right?
In the AirAsia Call Center system in the form of live chats, all you need to do is type the word “promo tariff” or “promo” in the chat room with the AVA. Then, you’ll get an answer from the AirAsia chatbot. The answers that will be received are not the list of flight incentives offered but in the form of tips|
As a virtual assistant, AVA Live Chatwill provide assistance by providing tips on how to look for promos on the official website of this IRAsia Airlines| The AVA will instruct you to click on the section saying “Promo Radar” to know the various promos offered by AirAsia Airlines and other airlines|
One of the promos offered by AirAsia is to offer benefits for its customers who join AirAsia Big and pay using AirAsia Big Pay| There are many other pieces or benefits that you can enjoy| You just need to try information from the AVA.
Don’t worry about refunds, because AVA can help
In the processing of air travel, however, sometimes you face various obstacles and problems in the booking process | for example, you can cancel a flight schedule that has been booked for any reason at any time, or a rescheduled trip, and even the process of booking a double flight ticket without an accident.
You may also experience errors in the payment process, for example, you pay twice on the same ticket. However, it would be very damaging if you didn’t give back or refund you already paid to AirAsia|
However, you take it easy . Because, through the AirAsia call center system that has changed to all online and automated, you can take care of it quickly and easily| All you need to do is take advantage of the live chat service, e.g. AVA as a virtual assistant for you and change the call center.
Procedure As before, you can open a chat room with the AVA. In the main menu, you can select the “Return” section, then continue with the next process, namely “Request refund/fund”. After that, you can choose what kind of refund you need, for example due to double payments.
After the process, you need to provide a PANR code that you can get in the flight plan. Then, follow the next step, and get ready for the attachment request of some important document. Even without a manual AirAsia call centre , all your business can still be handled best by AirAsia|
Increase your complaints via live chat
Every service offered is, of course, that there are some parties who feel that they have not been the best| Therefore, each company certainly opens up the opportunity for consumers to file their complaints as a form of criticism and also opens up corrections for future improvements| So AirAsia also offers an opportunity to file complaints through this live chat service.
Even without going through the AirAsia call centre, customers can still file various complaints and your input flexibly to AirAsia Airlines | the stage of filing the complaint is not too complicated. As always, you can chat with the AVA and talk about your complaint.
Filing this complaint is completely different. You will be given a unique link address to place your complaint or complaint. Before, you need to type “Feedback” or “Feedback” in the chat room with the AVA, then also type “Complaints”.
Then, follow the next step, and if you have received an opinion-only link, the customer can fill it in immediately and tell me what the customer’s complaint is. When finished, click Send and wait for the airline to send you a reply email. Isn’t it easy enough to complain online?
As a trusted airline, AirAsia always strives to provide unlimited best service to its customers| Because of this, this live chat service is here so that it will be easier for you to interact with the airlines. Even without any more AirAsia call centres , you will still experience the maximum convenience.