The BCA call center is a 24-hour number and its services
A BCA call centre is a facility provided by the manager of Bank Central Asia (BCA) in an effort to provide complaint services from customers. The call centre itself is defined as the call center for receiving or sending requests by telephone from a company or office.
BCA customers who want to get in touch with the bank, for example, when there are questions or complaints, can contact via the CC number. You can call the Contact Center number 24 hours a day via mobile phone or landline from anywhere in Indonesia without the need to enter the code of each region.
However, usually for calls from abroad, you need to add a specific code in front of the PCA call center number, which we will discuss in this discussion. In addition, for contacting the CS through the customer’s call center number, a fee will be charged. Customers need not worry, because the service charge for contacting the CC PCA number is much cheaper.
Interestingly, PCA, one of the largest private banks, also offers a call centre without charging a service fee. Customers can contact the bank through WhatsApp, social media, email or chat through the official website. For more details, in this discussion, we will thoroughly review the PCA call center services. Come on, take a look at it!
BCA call center number and its services
Those who wish to contact this bank through the CC service can dial the Halo BCA number on 15 00 888 if you are in Indonesia without linking it to the regional code. The customer service team that receives customer calls by number will provide answers according to the queries. Here are some of the things that are often asked by the Halo PCA:
- Complaints related to the issue
Most of the PCA call center callers face problems as customers as well as the general public. For example, temporarily blocking an ATM card that is being swallowed, requiring them to experience fraud cases, blocked account numbers and other issues. Usually, customers will first contact the CC when they receive a problem, as halo can contact the PCA 24 hours a day.
- Deposit Products
Through the Contag Center, you can also ask for information about any deposit products offered by the bank, some of which include Cpresi savings, futures, positions and many other products.
- credit card
If you are interested in using credit card services, you can also ask for this information through Hollow PCA. Which type of credit card is most suitable or you can ask according to the criteria. In addition, customers who already have a credit card can apply for the limit increase through the call center.
- Credit Services
Lending finance-related services are very common in banking operations, including PCA. You can ask about the available loan information, including terms, tenure, interest and other details.
- PCA Ciaria
Many customers contact the PCA call center to ask about Sharia services , for example for funds and deposits.
Called Bancassurance, Provisa Ciaria, Max/Platinum, Platinum Ciaria and other insurance products include.
In addition to questions about PCA products as mentioned above, you can also apply for opening a new account through the Call Center. Moreover, central Asia Bank currently provides internet account opening services through internet banking and m-banking.
BCA Call Center Service Charges
Customers will be charged a service charge to contact the bank’s call centre. If you contact via mobile phone, use the number +62 21 15000 888 and then you will be charged 220 charges for 2 minutes starting from IDR. Information about fees for this service may vary depending on the policy and the type of provider used to call.
Before contacting the Halo BCA, you need to produce personal data such as full name, place of birth, account number, and biological mother’s name. This is because usually when the bank contacts the customer service, you will of course be given some confirmation questions for the security of customer transactions.
By preparing the required data and what questions you will ask, it will save phone service charges. However, if you do not want to charge the service charge, you can contact the PCA via WhatsApp, which we will explain in the next supplementary discussion.
How to contact BCA via WhatsApp
In addition to the CC number, customers can also contact the bank via the WhatsApp number. This latest service of PCA makes it very easy for customers because they are not charged phone charges. Also, even if they get in touch through WhatsApp, customers can still ask about various service products or submit complaints.
Not only that, you can also contact the call centre 24 hours a day via this WhatsApp number, which means there is no time limit. So when you need a variety of information, you can get a quick response from the PCA. However, you can only use the chat feature and cannot use the video calling or voice mail feature.
Do you already know how to contact the PCA call centre via whatsapp number ? Here we provide information about the official phone number and how to contact it:
- Save the WhatsApp phone number 0811 1500 998 on your phone. Remember, only one bank WA number and name is listed as “Bank PCA” and verified logo, so don’t be fooled if there is another number trying to contact you on behalf of the PCA.
- To start a chat, go to a previously saved contact and write #HaloBCA start message. After a while, the customer service team or administrator will respond to your chat.
- Then you can submit a question or report that you want to submit. For example: “I want to ask you about a loan without debt, how?”. After that, it’s a matter of waiting for a response from the CS, which usually doesn’t take long.
If Fyi, CS has responded to your message and there have been no responses for a long time, the chat column will be stopped by the customer service team. You can send photos in PNG, JPEG or JPG formats via chat. Curious to know? You can try it yourself and if you need information, there’s nothing wrong with contacting the PCA via WhatsApp.
How to contact other free call center at Halo BCA
PCA also offers other customer services that are of course free of credit charges, including the following:
- Via Twitter
@haloBCA the name of this bank Twitter account , you can contact via DM or specify when you have questions about BCA products. In fact, the account should not be locked so that BCA Twitter CS can respond to the messages you send.
- Via chat
You can visit the bank’s official website and use the available chat features. Bca.co.id the official website address, then you can see the Messenger pop-up in the lower right corner of the site page.
- By E-mail
The Halo BCA email address has a firstname.lastname@example.org you can use to contact the customer service team when you have any questions or complaints . Usually the email administrator will discuss your message within 24 hours, but does not rule out the possibility that it could be fast.
Well, for those who are planning to contact PCA customer service, you can use one of the call centers above. Record and store information about the BCA call center so that it is useful if needed at any time.