Citilink Call Center Online 24-Hour Flight Problem Solution : Website2

Citilink Call Center Online 24-Hour Flight Problem Solution

When you experience air travel problems with the citilink fleet, contacting the citilink call center is the fastest solution in improving the situation. Problems that occur may be in relation to flight schedules, seat selection or flight class, and ticket availability. All these problems can be overcome through the help of customer service .

To travel by air using a commercial aircraft requires a pre-ticket.  You need to buy tickets according to your destination and adjust the departure schedule. All important flight-related information can be obtained through the information channel by visiting citilink’s office directly or at the place of sale of the tickets.

However, if you don’t have the flexibility that comes directly due to distance and busyness, you can use online services by accessing the Citilink website or using to contact the citilink call center to help with all the problems that occur and provide full information.

For those of you who are still unfamiliar in the use of this assistance service, this time we have information related to assistance services integrated by Citilink. You start from what the services are, how to contact the help center, and various other information. Please see the following description.

What are Citilink Call Center Services offered  ?

Citilink is one of the airline companies in Indonesia serving domestic and international flight routes. There are several flight routes with domestic and foreign destinations that can be accessed online or visiting directly at the service center to get information.

You can also use citilink call center to get a form of service that helps overcome problems. Various types of services provided relate to flights with Citilink’s fleet. Especially the most frequent ticketing problems. Here are some flight-related problems that Citilink customer service can help:




  1. Error filling the hand when buying a ticket. For example, bad writing names or other data.
  2. Rescheduling of flights. If you can’t travel with the scheduled time, you can ask Citilink to multiply the schedule once more.
  3. Flight cancellations and requests for refund of tickets. Refunds shall be granted in accordance with the applicable regulations.
  4. Replacement of flight routes. You can also apply for another route if something goes wrong or you want to go to a different place.
  5. Flight class replacement. Class replacement can only be done for higher grades.
  6. Information on international flight times. Given the time difference, consumers often make the wrong time determining flight time in order to get clearer information, it is better to contact customer service.
  7. Change the identity data of the card user.
  8. Information on baggage loads.
  9. Submission of complaints or services obtained during the journey.
  10. Advice for Citilink to develop services for the better.

Those are some of the services you can  get by accessing the Citilink call center.   In addition to using phone services, you can also access Citilink’s official website to ask for help, you can use email, fax, and live chat with customer service.

When can a Help Desk be contacted?

The use of the assistance service can be done at any time because it is available 24 hours for a full 7 days. Unlike the offline help center that is only available  during working hours , you can still contact the online help center at any time when you need assistance or flight information with Citilink.

By contacting telepn line 0804 1080 808 you can inquire about information related to flights with Citilink or ask for help with various problems occurring. The existence of a Citilink call center that can be contacted at any time aims to help consumers.

There is no need to refrain from contacting this help centre when you need help or feel confused about anything. You can also contact via live chat and chat with customer service through chat services.   A live chat can be found on citilink’s official website at the bottom ofyour gadget screen.

Wanting to use an email or fax service can also be done. The two contact options with this assistance service will give you  assistance of  a maximum of 1×24 hours. If you need help in a fast time, then you should use citilink call center services because it is able to provide a faster response to your problem.

Paid or Free Help Service?

Many people prefer to go to the help center directly at the Citilink branch office because they are worried that they will have to pay a fee when accessing the online services provided. The assistance service is provided free of charge and can be accessed by all Citilink consumers.

Hotline numbers 0804 1080 808 and +6231 293 1100 can be contacted when you need help with ticketing problems, flights, or simply want to request information. For local services, you can adjust the contact number with the branch office in your city.

While the citilink call center hotline  can be contacted from various regions of Indonesia and abroad. The service provided is free, but to contact the help center the phone fee will be charged by your phone service. For example, when calling a local phone, the rate is at the local rate.

If you call the hotline using a mobile provider, the fee will be adjusted depending on the provider you are using. In order not to load you with expensive phone charges, you can use a phone plan subscription. Usually each provider provides this service with a selection of daily packages.

So, you can access the assistance from the Citilink call center for free, but for the cost of contacting Citilink, you still have to pay a phone fee. However, this does not mean that you pay citilink but to the used phone provider.

Benefits of Consumer Assistance Services

The existence of an aid centre is indeed provided to help consumers answer questions by providing accurate information as well as providing assistance to consumers facing difficulties. Therefore, the assistance service is indeed very useful for consumers because it provides:

  1. As a link between consumers and the airline.
  2. Provide information as requested by consumers, both regarding travel costs, how to buy tickets, flight routes, schedules, and various other information.
  3. It helps to overcome various aviation problems that consumers experience. It starts from the replacement of identity data due to errors in the input of data from consumers, to help change flight classes and routes.
  4. Help consumers to refund tickets because they have cancelled their trip in accordance with the airline’s terms and conditions.
  5. It helps consumers know international flight time by comparing flight time at local time and destination time.
  6. Provide information about the destination airport of the flight.
  7. It accommodates consumer complaints about in-flight services and suggestions from consumers to the airline.

Contact with the service center  should be done when you really need help or have questions about flight problems with the citilink fleet. Use the service center helpline wisely to provide you with convenience and troubleshooting. Not just because you have to be on a whimper.

The services provided by the aid centre are in the form of services related to the purchase of tickets, changes to flight data or schedules, route information, ticket refunds, and various other services.  You can contact the citilink call center at any time or use live chat, email, and  fax  services on citilink’s official website.