Contact Kai Call Center for a convenient refund
Have you bought a travel ticket by train but intend to cancel due to some business? Just contact kais customer service center for refund and get your money back easily. Using the option of rail transport is the best choice at the moment due to the convenience offered.
In addition to the booking mechanism which is quite simple, customers now also get benefits of a refund option if their trip is not finished. With these advantages, customers do not feel inferior due to obstacles that arise when they want to travel by train.
Curious about how to effectively refund tickets you’ve previously booked? There are several ways users can try, namely to take advantage of the official application from the KAI or to be able to get directly to the drive counter directly. Before contacting Kai’s customer service center for a refund, it’s a good idea to follow these steps.
Placing an order through Kai Access
Not only for cancellations, this official KAI application can also be used to book travel tickets virtually. Without having to stand in line for a long time or spend a long time just ordering it through the drive counter, check out the steps to book a ticket using Kai Access below.
- First, you need to register first. Select the “account” menu for the process.
- Then select the “home” menu and specify the type of train you want to use.
- The next step is to determine the hometown and destination city of the trip.
- Bookers are also required to include a departure date. The app also provides a round-trip ticket option to make it easier for customers. Do you feel uneasy? Contact your dock call center for a refund for more complete information.
- The next step, the booker must fill in the number of passengers (maximum 4 people) provided that passengers under three years of age are classified as passengers in the infant category.
- Next, decide the train you want to use complete with the type of class, departure time and price to be paid.
- Next, the orderer must fill in his personal data.
- Then the booker fills in the seat number as well as the trolley as desired. Make sure the seat you booked is still empty and not booked by anyone else.
- The last step is to make a ticket payment. There are several payment options such as using a payment system, via the LinkAja application, or transferring using an ATM, e-bank or M-bank.
- If you find a problem, you can immediately contact kais customer service center for a refund or simply inquire about the purchase procedure.
Cancel a ticket by using KAI Access
For customers who want to cancel their tickets, they can easily use the official application from KAI. Here are the steps:
- Sign in to the KAI Access app
The first step, you need to log into the application first. If the user has not installed the application, the user can download it on Google Play or the App Store.
- Go to the cancellation menu
After the application opens, the next step is to select the “cancellation” menu. On the menu, the tickets you have booked before will be displayed, and then proceed by selecting which tickets should be cancelled.
- Enter the ticket detail menu
Before you decide to contact your kais customer service center for a refund, it would be better for you to try the following method. After opening the cancellation menu, proceed by selecting the menu “ticket detail page”. There you will be presented with a passenger data view. Then select the name you want to cancel along with the bank account information as a medium to return the fee.
- Cancellation confirmation
After the passenger has been determined and the bank account has been selected, the refund process can be continued by confirming the cancellation. Just tap on the “Ticket Cancellation” option to follow up on the process. But before ending the above process, first make sure that all the data is filled in correctly.
- Check historical details
Checking the cancellation history in detail must be done before logging out of the application. To check the cancellation history, you just need to select the “History Details” menu and then check the details on the available page.
Cancellation of ticket by manual method
In addition to the above methods, it is a good idea for customers to also know the steps to cancel tickets purchased through a manual mechanism. Before you decide to contact your kais customer service center for a refund, there’s nothing wrong with trying the following instructions.
- Getting to the train station
Because this mechanism is a manual, the ticket owner must go to the nearest train station. Typically, the station will submit several conditions before making a refund, such as the booking code, the identity of the requester, and a copy of the identity.
- Filling in passenger data
After visiting the nearest station, the booker can then meet the customer service department. The CS will then provide a form that will later have to be completed by the appellant.
The application process itself is also carried out at a special cancellation desk. The referring party must also fill in data according to the form consisting of two copies, namely ticket data and passenger data. Difficulties with the mechanisms offered? Contact your dock customer service center for a refund if you need more information.
- Visit the counter for refunds
The next step is to apply for a refund at the counter that is already available. Here, the counter-manager will provide two payment options for refunds, namely via bank transfer or given in cash. For both options, the search time is a maximum of 30 x 24 hours from the time you start taking care of the cancellation.
- Receive a refund
The next step is to receive a nominal amount according to the ticket you canceled earlier. But before visiting the counter, make sure that you bring the form previously provided by the counter-officer according to the previous process.
You need to know that the nominal amount given by the KAI certainly does not reach 100%. If you are curious as to why this is the case, please contact kais customer service center for refunds and get information related to this.
Refunds through call centers
In 2020, PT Kereta Api Indonesia (Persero) provides convenience regarding the cancellation process and refund of tickets booked by consumers in advance. Now the process is only less than three days old. But they encouraged customers to use an online system for such submissions.
In addition, refund applicants must also update the KAI Access application. The process of updating the application can be done by downloading it on the Play Store or App Store to get the latest version of the application. You can get more complete information by contacting the dock call center for a refund.
The next step is the same as the points described above, namely through identity registration in accordance with the data listed in the previous ticket booking data. After that, the customer enters the cancellation menu and fills in the account number for the money transfer process.
Most people are now starting to get interested in using the services of PT Kereta Api Indonesia. In addition to the increasing quality of services provided, some updates, especially refunds, are also made easier. For those of you who need further explanation, just contact the kais customer service center for a refund at 021-121 or email cs@kai.id.