Before going to the Sennheiser Service Center, identify the problem
In addition to presenting quality products, sennheiser also provides sennheiser services to its customers. This service is provided to fix the problem of your audio device. We recommend this service, used when using products of this brand.
Not only are they more familiar with the product, but the quality of the technicians who have it already has a license from the company. Because they are fully responsible for the quality of the product. So they are unlikely to disappoint customers with unqualified technicians.
Another advantage when using the services of a sennheiser service center is that complete spare parts are held. When it requires the replacement of components, there is no need to worry about their quality and fit. Another advantage is that the price of the service is deliberatelycheaper, because it is part of the service of the product.
But before you go to the sennheiser service center to get the service, you must first identify if the product really needs repairs. Sometimes users do not know the truth that the goods are in good condition. Here are the ways that can be done to identify the condition of one of the products of them, the headphones.
Identify headphone issues before heading to the Sennheiser Service Center
Before you press the button and change the settings, check if you find the source of the problem. It could be that the problem is with another device such as a mobile phone or an application used by the sound source. Therefore, it first uses headphones for other devices. Whether it can work properly or not; make sure that the other device can work properly.
You can also use wired headphones or copy Bluetooth headphones. The last way is to try to install other products if you have them. If the state is normal, it means that your hea phone is in good condition. If the condition remains bad, you need to look again for the problem you are facing.
If the headset can’t be plugged into Android, it’s usually easier to fix. First you need to check the manual. Because there are headphones enter pairing mode automatically when they are first used.
If the headphone does not appear on the device, it may be necessary to read the manual to get the data to put it into pairing mode. There are also headphones that require holding down the power button for a few seconds. But some mainly have a control center, have their own methods.
Other ways to use for early identification
You need to make sure that between the two wars, kat is not connected to other headphones. Some hea phones can be connectedto certain devices, while others cannot. Therefore, the settings can come from the device that was paired for the first time. Therefore, disconnect the connection first, and then it will automatically return to the initial mode.
Another way is to disconnect other headphones in the same tone. Make sure the phone is not connected to other headphones in the room. Because they will connect automatically when the network is turned on when it is still in range. The initial action is to remove the old Bluetooth device from the phone.
The next problem that needs to be examined before going to the sennheiser service center, mengrecharge the battery if the battery is low, there may be problems during its installation. There are even cases when the headphones stay on when charging. This means that the battery stays sucked up faster than expected. Try connecting and charging the battery before using it.
Make sure both devices are compatible as some headphones or devices are being overhauled and upgraded. As an illustration, the latest devices use Bluetooth 5. 0 can usually connect to most 5.0 devices you own. But there are also those who cannot connect, karena the latest model. Check these points to make sure the two devices are compatible with each other before contacting the sennheiser service center.
Finding problems in case of distortion
If you can insert a hea phonebut it doesn’t produce good sound, maybe the quality of the music is lower than it should be. It can also be problems that occur with the wireless connection. Check the music source before looking for the following troubleshooting. Make sure static is not attached to the music source.
It is also possible that you are workingon low bit rate mp3s. Another possibility is that your streaming service has been set as the default. You can see it using another bluetooth. Please indicate if you have a good condition.
To check other masalah, coba you turn off, turn off bluetooth, unplug all headphone pairs, turn off the phone, reebot, and pair it again from the beginning.
If you hear music in a room, it may be too far away. It may also have too many obstacles on the track. In addition, it is interrupted with other networks that use wi-fi and other connections.
If you have a wireless or wired feature, you’re probably listening with only one earbud at a time. But you have to do it in a certain way. For example by entering dual mode and using only 1 earphone. Ketika will make a link between the two the results are not good. Refer to the manual to see the correct procedure for listening with an earpiece.
To get the best quality, it needs to periodically update the firmware. By using the official app and updating the firmware as a whole, the quality will improve. It is also possible that using a companion app can solve the problem.
If you have an app, please try disabling the add feature, an equalizer for example, noise cancellation and other treatments may cause distortion. You even need to disable the phone’s built-in programs, such as Samsung’s voice adaptation feature .
To achieve good quality, electronic devices usually use a choice of HD audio code or codec that you can turn on or off. But the two are linked with different codes. to see if the audio improves, please match the code.
If you are trying to use a headphone PC, you can have 2 types in Windows sound settings, 1 for stereo, 1 for phone calls. Please turn off one of them to get stable sound quality from the headphones. To turn it on, click the speaker icon, compressthe audio, and make sure to select the headset.
Looking for problems if you use with 1 earbud
Before you contact the sennheiser service center, aproblem also occurs when you listen to music using 1 earbud, which is the problem. Reconnect the headphones to secure the connection between the two. If necessary, turn everything off and then turn it back on. So he will try to find a reconnection between the two.
As we explained earlier, previous models often have a special fairing method for simple listening and it is possible that you accidentally entered a double setting by itself.
Try deleting all of them and reassociating them with mode 1 or double. If you still don’t get the best quality, go back to the manual to get the best recommendations for use.
The above actions confirm if the problem occurs with the headset or if there are any problems outside the headset. If problems occur during use, improve the use to get a good quality ter. But if the quality does not improve, there is a problem with the headphones, please contact the sennheiser service center.
If this happens, you need the services of the sennheiser service center to indescribe the verification. Please contact the best technician and the closest to your location. To getannyes, please contact the customer service which you can get on the Indonesian website.
Please submit your complaint, get information about the treatment of the nearest technician. When you meet with a technician, be sure to inquire in advance about the description of the condition. Then, how much does it cost and processing time. When it is estimated that the cost is still affordable, you can fix it. But when baiya is not much different from buying new, it is better to buy new. It is also important to ensure that the damage is part of the handling of the sennheiser service center for warranty or not.