Things can berequested via AirAsia Call Center online
Since August 2020, AirAsia has changed AirAsia call centers to make it easier to get through online live chat services , now if you want to contact the airline , you can no longer use the call center number that was once active but via live chat .
The live chat service provided by Air Asia is named after Ava with Allstar Virtual AirAsia spelling. Where Ava is a live chat system that is driven by artificial intelligence (artificial intelligence) to be able to serve customers precisely and practically, and can be accessed at any time.
Ava is literally a virtual assistant for Air Asia Airlines which is actually tasked with serving all questions, even suing customers automatically and online. The service itself can be accessed either through the address of Air Asia’s official website, via Facebook Messenger, or the WhatsApp app.
On this service you are not in direct contact with officers such as using the AirAsia call center but are connected to a computer or called chat boot .
Melacknowledges ticket bookings or flight changes
One of the things you can do using Ava’s live chat service is book a plane ticket. if you used to order directly or by phone , today you can order it only through this online service which is then sent via an email address .
Booking tektes are very easy. The first step is to press a symbol that says “Book a flight” to book your flight ticket, then, you’ll be given several questions on the main menu of The Official Air Asia website after you press the order button.
Ava as a form of virtual assistant of the airline will ask several questions related to your flight, in the process, you need to answer all the questions from chat boot and follow the next steps almost similar to the ordering process when using an AirAsia manual call center.
After completing various questions, Ava will take you to the next page containing additional features. This includes adding luggage, choosing airplane chokes, and ordering different types of food and drinks. After that, fill in your name in the provided column, then pay.
The online ticket booking process is complete without going through the AirAsia call center guide , and now, you just have to wait until your ticket is sent to your email address during the pre-flight period, you can also check the flight status of the plane and make changes to the booking made.
Check out Air Asia Promo using this service
Not only to book flight tickets and make various changes easier, this AVA online service system can also be used to get information about the various promotions provided by Air Asia. Of course you want to know it, right?
On the AirAsia call center system in the form of live chat, you just need to type the words “promo tariff” or “promo” in the chat room with Ava then, you will get a response from The Air Asia Boot Chat which will receive a list of airline ads provided but not in the form of guidance.
As a virtual assistant, Ava Will provide live chat assistance by providing tips on how to find promos on the airline’s officialAI Asia website, leading you to click on a section that says “Promo Radar” to find various promos offered by Air Asia Airlines and other airlines.
One of the promoters offered by Air Asia is to provide benefits for its customers who join Air Asia Big And pay using Air Asia Big Pay. There are a few other pieces or benefits that you can enjoy. You just need to try the information from Ava.
Don’t worry about refunds, as Ava can help
Of course, in the processing of air travel, sometimes you face various obstacles and difficulties in the booking process , for example, you can cancel a flight plan that is booked for some reason at any time, or a scheduled trip, and even the process of booking a two-person flight ticket without an accident .
You may also experience errors in the payment process, for example, you pay twice in a tekte , of course, this will be very damaging if you do not make a refund or refund that you are currently given to Air Asia.
However, you find it easy because through the AirAsia call center system that has been changed to all online and automated, you can quickly and easily take care of it. You only need to use live chat services, namely Ava as a virtual assistant for you and replace the call center.
The method is as always, you open a chat room with Ava. In the main menu, you can select the “Refund” section, then proceed with the next process i.e. “Request a refund /fund”, after which you can choose what kind of return you need, for example because of double payment.
After this process, you should provide a PNR code that you can find in the flight plan . Then, follow the next step and be prepared to request an attachment of some important documents, even without an AirAsia manual call center , all your affairs can still be managed optimally by Air Asia .
Raise your complaints via live chat
Of course, whatever service is offered are parties that feel they have not been desirable. Therefore, every company certainly always opens up the opportunity for customers to present their complaints as a form of criticism as well as reform for future developments. Therefore, Air Asia also provides an opportunity to submit complaints through this live chat service.
Even without going through the AirAsia call center, customers can still submit various complaints and their inputs are flexible to Air Asia Airlines , the process of submitting complaints is not so complicated as always, you can chat with Ava live and tell us about your complaints.
The presentation of this complaint is completely different. You will be given a special link address to accommodate your complaint or complaint, previously, you had to type “feedback” or “feedback” into the chat room with Ava, then type “complaints” as well.
Then, follow the next step, and if you have received feedback only link, the client can fill it out immediately and tell me the customer’s complaint. When finished, click Send and wait for the airline to send you a reply email, isn’t it easy enough to make a complaint online?
As a trusted airline, Air Asia always strives to provide the best unlimited service to its customers. For this reason, this live chat service is here to make it easier for you to interact with the airline, even without another AirAsia call center, you will still feel the maximum comfort.